You have 30 minutes to complete this quiz You have a total of 50 objective questions Administrative Staff Computer Based Test Welcome to Fhuzohairport Recuritment CBT Personal Data 1 / 50 When a customer walks in looking angry, what should you do first? A. Ignore them until they calm down B. Greet them warmly and ask how you can help C. Call the manager immediately D. Pretend to be busy 2 / 50 If you make a mistake on a customer’s bill, what is the best action? A. Hide it to avoid trouble B. Report to the manager and correct it immediately C. Wait until end of day to fix it D. Blame the system 3 / 50 A client complains about waiting too long. What should you do? A. Apologize and explain the delay politely B. Tell them to be patient C. Ignore them D. Argue that others are also waiting 4 / 50 You see a colleague talking rudely to a customer. What will you do? A. Join in B. Report immediately to management C. Talk to your colleague later about it D. Ignore it 5 / 50 Professional appearance (Dressing well, keeping yourself neat, applying make-up and making your hair) at the front desk is important because: A. It makes you feel rich B. It represents the brand image to customers C. It attracts more tips D. It helps you get promoted faster 6 / 50 Which of these shows a positive attitude? A. Complaining about your work daily B. Taking initiative to solve problems C. Arguing with team members D. Ignoring customers 7 / 50 When a team member needs help and you are free, what should you do? A. Ignore them B. Tell them it’s not your job C. Offer to assist D. Walk away 8 / 50 Integrity means: A. Doing the right thing even when no one is watching B. Being popular among customers C. Making friends at work D. Hiding mistakes 9 / 50 If your manager corrects you publicly, you should: A. React angrily B. Accept it calmly and learn from it C. Leave the workplace D. Argue immediately 10 / 50 Teamwork means: A. Doing only your own job B. Helping others to achieve overall success C. Competing with your team members D. Avoiding responsibility 11 / 50 Which key combination is used to copy text on a computer? A. Ctrl + X B. Ctrl + C C. Ctrl + V D. Ctrl + Z 12 / 50 What is the main function of a computer mouse? A. Typing text B. Navigating and selecting items C. Printing D. Storing files 13 / 50 Which of these is an output device? A. Keyboard B. Mouse C. Printer D. Scanner 14 / 50 Which of the following is used to save a file? A. File → Save B. Edit → Copy C. View → Refresh D. Tools → Print 15 / 50 Which of these shows the correct way to properly shut down a computer and UPS after the day’s work? A. Click Start → Power → Shut down, wait for the computer to go off completely, then turn off the UPS switch. B. Press and hold the power button until the screen goes off, then unplug the UPS. C. Close all windows, switch off the monitor, and leave the computer running overnight. D. Remove the computer’s power cable from the UPS, then press the UPS button to turn it off. 16 / 50 The shortcut to select all text in a document is: A. Ctrl + S B. Ctrl + C C. Ctrl + A D. Ctrl + P 17 / 50 Which part of the computer stores all your files permanently? A. RAM B. Hard drive C. Monitor D. Keyboard 18 / 50 Which software is used to browse the internet? A. Chrome B. Word C. Excel D. Paint 19 / 50 Which of the following steps correctly describes how to connect a computer to an Internet Wi-Fi network? A. Click on the Wi-Fi icon on the taskbar, select your network name (SSID), click Connect, and enter the Wi-Fi password. B. Open Microsoft Word, type the Wi-Fi name, and click Save. C. Plug the mouse into another USB port to get Wi-Fi access. D. Restart the computer until the Internet connects automatically. 20 / 50 A folder in a computer is used to: A. Delete files B. Organize files C. Print files D. Edit files 21 / 50 What is Google Drive used for? A. Playing music B. Sending bulk SMS C. Storing and sharing files online D. Watching movies 22 / 50 Which Google app is used to create spreadsheets? A. Google Docs B. Google Sheets C. Google Slides D. Google Forms 23 / 50 How do you share a Google Document with others? A. Print and give them B. Use the Share button C. Copy manually D. Take a screenshot 24 / 50 What type of file can be stored on Google Drive? A. Only Word files B. Any file type C. Only images D. Only videos 25 / 50 Google Sheets is similar to which Microsoft app? A. PowerPoint B. Word C. Excel D. Access 26 / 50 To find a document quickly in Google Drive, you can use: A. Search bar B. File menu C. Share button D. Tools menu 27 / 50 How do you attach a file to your email in Gmail? A. Click Attach icon (paperclip) B. Type the file name C. Copy-paste D. Use Settings 28 / 50 What is the maximum file size for Gmail attachments? A. 5MB B. 10MB C. 25MB D. 50MB 29 / 50 Which Google tool helps you collaborate on documents in real time? A. Google Chrome B. Google Docs C. Google Maps D. Google Chat 30 / 50 Google Workspace tools are mainly used for: A. Cooking B. Team collaboration and productivity C. Watching movies D. Online shopping 31 / 50 The main duty of a Front Desk Officer is to: A. Manage customer records B. Welcome clients and manage reception operations C. Sell products only D. Supervise hairstylists 32 / 50 When booking a client’s appointment, you should always: A. Confirm time and service clearly B. Guess the service needed C. Delay confirmation D. Ignore reminders 33 / 50 Which of the following should be done at the end of the day? A. Leave without checking sales B. Reconcile daily sales records C. Shut down before clients leave D. Delete transaction logs 34 / 50 If a stylist needs salon-use products, the Front Desk Officer should: A. Issue and record it properly B. Refuse to give C. Ignore the request D. Tell them to buy it 35 / 50 Why should the front desk area be neat and organized? A. To impress your boss B. It creates a welcoming atmosphere for clients C. It saves time during cleaning D. It prevents theft 36 / 50 What should you do when a customer payment fails? A. Argue with the customer B. Politely verify and retry payment C. Cancel their appointment D. Call security 37 / 50 When receiving a phone call, the best tone to use is: A. Loud and fast B. Calm, polite, and clear C. Slow and sleepy D. Rude and short 38 / 50 A Front Desk Officer should report customer complaints to: A. Any stylist B. Manager immediately C. Other customers D. Ignore 39 / 50 Managing beverage inventory means: A. Counting drinks daily and ensuring they are organized B. Drinking freely C. Giving them out randomly D. Selling secretly 40 / 50 What device is used to capture customer photos for record? A. Phone or camera B. Ring Light C. Social Media D. Tik Tok 41 / 50 Which skill is most important for handling clients? A. Good communication B. Arguing C. Shouting D. Ignoring 42 / 50 When customers ask for unavailable services, you should: A. Lie about it B. Suggest alternatives C. Say nothing D. Argue 43 / 50 The front desk should be set up each morning before: A. The customers arrive B. The manager arrives C. Security Officer arrives D. Cleaners arrives 44 / 50 What should be done when closing for the day? A. Shut down devices and secure front desk items B. Leave immediately C. Sleep at the desk D. Call customers 45 / 50 In a Salon, the front desk officer should work closely with which team? A. All team B. Security only C. Cleaners only D. Styling Team 46 / 50 When clients request prices, you should: A. Give correct and clear information B. Guess C. Say you don’t know D. Refer them to social media 47 / 50 What should you do when you cannot handle a customer issue? A. Escalate to the manager immediately B. Argue C. Ignore D. Delay 48 / 50 A record of issued salon-use products helps to: A. Track inventory accurately B. Increase waste C. Hide missing items D. Reduce teamwork 49 / 50 Reminding Customers of their appointment on time helps to: A. Reduce missed appointments B. Waste time C. Confuse customers D. Delay bookings 50 / 50 Why should customer transactions be accurately recorded? A. For financial transparency and accountability B. Just for fun C. To impress clients D. To compete with stylists Your score isThe average score is 90% 0%
